Question 1

How early should I book?

Accepted Answer

We recommend booking no later than three weeks before the party. One to two months before the party is best, as dates can fill up fast (especially Saturdays)! Contact us to inquire about availability.

Question 2

What time should the princess arrive?

Accepted Answer

We recommend scheduling your princess to arrive 15-30 minutes after your guests. This allows time for guests to get settled and be fully present for the princess's grand entrance. You will receive a phone call from your princess 5-10 minutes before her scheduled arrival time.

Question 3

Why do I need to pay a non-refundable deposit?

Accepted Answer

The non-refundable deposit is 50% of the full price of your chosen party package. It secures your date/time/character.  The remaining balance will be due the day of the party via e-transfer, cash, or check made out to Wisteria Productions.

Question 4

Do I have to sign a contract to book a party?

Accepted Answer

Upon inquiry, you will be sent an email containing a contract and invoice for your non-refundable deposit. The contract outlines the services we will provide as well as our policies.

Question 5

Why is the deposit non-refundable?

Accepted Answer

The non-refundable deposit secures your date/time/character. It is a guarantee that your performer will arrive at your requested time and date and that we turn down other clients' requests for the performer at the same time and date, as it is reserved for you.

If you must cancel the event for any reason, your deposit can be used for another mutually agreed upon time and date within a year of your original booking. If we must cancel the event for any reason, your deposit will be refunded.

Question 6

Do you take custom character requests?

Accepted Answer

We are always looking to add more characters! If you have a particular character in mind that isn't listed on our Characters page, we may be able to fulfill the request for an extra fee with a fee deadline of four months prior to your event. Contact us to inquire.

FAQ

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